Our delivery rates are as follows:
3-7 working days
3-7 working days
12-24 working days
In order to streamline the fulfilment process, we organise deliveries direct from suppliers to you. This ensures your order will arrive faster and minimise the risk of in-transit damage. As a result, our shipping fees are on a per-supplier basis. This means that if your order can be fulfilled by a single supplier we will only charge you a single delivery fee (which will be the highest individual unit delivery amount of the items ordered); if on the other hand your order can only be fulfilled by multiple suppliers we will charge you a delivery fee for each supplier. By way of illustration, if you order a small item that is fulfilled by one supplier and a large item that is fulfilled by another supplier, we will charge you £55.90 for delivery (being £5.95 + £49.95).
If at any point prior to confirmation you wish to cancel part or all of your order, please email firstname.lastname@example.org.
Last updated: 29th May 2020
In this Privacy Notice we provide information about the processing of personal data while using our Services. Personal data is any data that can be used to identify you. The protection of your personal data is very important to us. If you have any questions or would like more information about privacy at Flitch, please contact email@example.com with the subject ‘Privacy Query’.
Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Notice. We will make changes to this Privacy Notice regularly and we ask that you keep yourself informed of its contents.
You can reach our data protection officer at firstname.lastname@example.org with the subject ‘Privacy Query’.
You have the following rights with respect to your personal data:
3.1 General rights
You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.
3.2 Rights to object to processing of data based on legitimate interests
Article 21(1) EU General Data Protection Regulation (EU) 2016/679 (“GDPR”) gives you the right to object at any time for reasons arising out of your particular situation against the processing of personal data relating to you when your data is processed under Article 6(1)(e) or Article 6 (1)(f) GDPR. This also applies to profiling. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.
3.3 Rights to object to direct marketing
If we process your personal data for the purpose of direct marketing, Article 21(2) of EU GDPR gives you the right to object at any time to the processing of your personal data for the purpose of direct marketing; this also applies to profiling, insofar as it is associated with direct marketing.
If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.
3.4 Right to complain to a supervisory authority
You also have the right to complain to a relevant data protection supervisory authority about our processing of your personal data.
We process your personal data using the legitimate interests legal basis, except in specific circumstances where you provide consent. We apply appropriate safeguards to protect your privacy and we process your personal data for the following purposes:
Helping you find your ideal piece of furniture.
Providing you with customised and more relevant furniture search results.
Providing, securing, maintaining and improving our Services for our users.
Developing new products and features related to furniture search.
Understanding how users use our Services so that we can improve the performance and provide better services to our users.
Direct marketing to users of our services about our Services or related services.
User research that improves users’ experience of our Services and improves our Services.
Complying with legal obligations.
When you use our Services, we process these types of personal data:
Personal identifying information such as your name, postcode or email addresses.
Personal details such as age, sex, date of birth.
Electronic identification data such as IP addresses, cookies, connection moments, device ID’s mobile advertising identifiers, date and time of the inquiry, time, request contents, (concrete page), access status/HTTP status code, amount of data transferred, website receiving the request, browser software and version, operating system and its interface, and language.
Data that your browser or device makes available.
Electronic localization data such as GPS data and locational data.
Data about your interaction with our services.
Security details such as passwords related to our Services.
When you contact us by e-mail or through a contact form, we will store the data you provide (your e-mail address, possibly your name and telephone number) so we can answer your questions. Insofar as we use our contact form to request entries that are not required for contacting you, we have always marked these as optional. This information serves to substantiate your inquiry and improve the handling of your request. Your message may be linked to various actions taken by you on the Flitch website. Information collected will be solely used to provide you with support relating to your experience and better understand your feedback. A statement of this information is expressly provided on a voluntary basis and with your consent, art. 6 par. 1a GDPR. As far as this concerns information about communication channels (such as your e-mail address or telephone number), you also agree that we may also, where appropriate, contact you via this communication channel to answer your request. You may of course revoke this consent for the future at any time.
We delete the data that arises in this context after saving is no longer required, or limit processing if there are statutory retention requirements.
You can create a Flitch user account. If you create a Flitch user account you will receive personal, password-protected access and can view and manage the data you have stored in your account. Flitch user account creation is voluntary but may be required to fully use the functionality of some of our Services.
If you create a Flitch user account, we may send you our direct marketing. You can delete your Flitch user account at any time.
You can manage, modify and delete all information in your Flitch user account. The legal basis for this processing is Article 6(1)(a), (b), and (f) GDPR.
This website uses social plug-ins including
Facebook, Instagram, Whatsapp (operator: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
YouTube (operator: YouTube LLC 901 Cherry Avenue, San Bruno, CA 94066, USA)
Twitter (operator: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA)
LinkedIn (operator: LinkedIn Corporation1000 W. Maude Avenue, Sunnyvale, CA 94085, USA)
Pinterest (operator: Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA)
These plug-ins typically collect data from you as standard, and transmit it to the respective provider’s server. We have taken technical measures to ensure the protection of your privacy, which guarantee that your data cannot be collected by the providers of the respective plug-ins without your consent. These will initially be deactivated when you visit a site connected to the plug-ins. The plug-ins will not be activated until you click on the respective symbol, and by doing so, you give your consent to have your data transmitted to the relevant provider. The legal basis for plug-in use is article 6, par. 1 a and f of the GDPR.
Once activated, the plug-ins also collect personally identifiable information, such as your IP address, and send it to the respective provider’s server, where it is saved. Activated social plug-ins also set a cookie with a unique identifier when you visit the respective website. This allows the provider to generate profiles of your user behaviour as well. This occurs even if you are not a member of the provider’s social network. If you are a member of the provider’s social network and you are logged into the website during your visit, your data and information about your visit to the website can be linked with your profile on the social network. We do not have any influence over the exact extent to which your data is collected by the relevant provider. For more information about the extent, nature, and purpose of data processing and about the rights and setting options for protecting your privacy, please see the data protection notices for the respective social network provider. These can be found at the following addresses:
We offer you the option of enrolling and signing in through your Facebook account. If you enroll via Facebook, Facebook will ask you for your permission to release certain data in your Facebook account to us. This may include your first name, last name, and e-mail address so your identity and gender can be verified, as well as general location, a link to your Facebook profile, your time zone, your date of birth, your profile picture, your “Like” information, and your friends list.
This data will be used to establish, provide, and personalize your account. The legal basis is article 6, par. 1 a, b, and f of the GDPR.
If you enroll with us through Facebook, your account will automatically be connected to your Facebook account and information about your activities on our website, if applicable, may be shared on Facebook and published on your timeline and news feed.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser help section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
Account related cookies:
Login related cookies:
Advertising and website traffic to third-party related cookies:
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
Cookies are placed by third party advertising platforms or networks in order to enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on other websites. They may subsequently use information about your visit to target you with advertising that you may be interested in on other websites.
12.1 Google AdWords and Conversion Tracking
To draw attention to our services, we place Google AdWords display ads and, within this context, use Google conversion tracking for the purposes of personalized online ads based on interests and location. The option to anonymize IP addresses is controlled through Google Tag Manager, via an internal setting that is not visible in the source of this page. This internal setting is set so that the anonymization required by privacy laws covers IP addresses.
With the use of this technology, Google, and we as their customer, receive the information that a user has clicked on an ad and was redirected to our websites. The information acquired this way is solely used for statistical analysis related to ad optimization. We do not receive any information that would allow us to personally identify a visitor. The statistics provided to us by Google include the total number of users who have clicked on one of our ads and, where applicable, whether they were redirected to a page on our website that has a conversation tag. These statistics allow us to track which search terms most often lead to our ads receiving clicks, and which ads lead to the user contacting us via the contact form.
If you do not want this, you can prevent the storage of the cookies required for this technology by, for example, using the settings in your browser or your App. Should you do so, your visit will not be incorporated into user statistics.
However, we and Google will still receive statistical information about how many users visit this site and when. If you do not want to be included in these statistics either, you can prevent this by using additional programs for your browser (such as the Ghostery add-on).
12.2 Google DoubleClick
If you do not want to receive any user-based advertising, you can disable the placement of ads by using Google’s ad settings.
For more information about how Google cookies are used, please refer to Google’s privacy statement.
12.3 Google Dynamic Remarketing
We use the dynamic remarketing function of Google AdWords on our website. This technology allows us to place automatically generated ads oriented towards target groups after you visit our website. Ads are oriented towards products and services that you clicked on during your last visit to our website.
If you do not want to receive user-based advertising from Google, you can disable the placement of ads by using Google’s ad settings.
For more information about how Google cookies are used, please refer to Google’s privacy statement.
12.4 Facebook Family Custom Audiences
The product Facebook Custom Audiences (Facebook Inc. 1601 S. California Avenue, Palo Alto, CA, 94304) for Facebook and Instagram is also used as part of usage-based online advertising. An irreversible and non-personally identifiable checksum (hash total) is essentially generated by your usage data, which can be transmitted to Facebook for analysis and marketing purposes. A Facebook cookie is set in this process. In doing so, information about your activities on the website (such as surfing behavior, subpages visited, etc.) is collected. Your IP address is stored and used for geographical modulation.
Your data will not be transmitted to third parties as a general rule unless we are legally obligated to do so or the transfer of data is necessary for implementing the contractual relationship or you have given prior express consent to have your data transferred.
We emphasize processing your data within the EU/EEA. However, it may happen that we use service providers who process data outside the EU/EEA. In these cases, we make sure that a reasonable level of data protection is established with the recipient before transmitting your personally identifiable information. This means that a level of data protection is reached through EU standard contracts or an adequacy decision that is comparable to the standard within the EU.
We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.